Our Process

Here at Ponds Inc. we take great pride in our customer service. That begins with the first phone call or email we receive from you.

Once we receive a request for more information, we will schedule an on-site consultation at your convenience. During the consultation we will review the site where you would like your water feature, water garden, or pondless waterfall. We will go over design, layout, and specifics such as size, pumps, flow rates, rock sizes, and budget. Once it meets your approval, we will write up a contract and collect a down payment. Following installation, we will offer maintenance plans that will best suit your needs.  

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